Delivery & returns

Delivery

Every order is posted from the UK by Royal Mail. Prices on the site do not include postage — it is added at checkout. We don’t offer local collection; every order is posted.

Postage

• UK, orders under 250 g: £2.50 — for example a pack of Christmas cards or a few single cards.
• UK, orders of 250 g or more: £4.50 — any order that includes a book, print or puzzle.
• Outside the UK: £10 flat rate.
• One postage charge per order: postage is worked out on the total weight of your basket, so buying several things together never means paying postage twice.

When will it arrive?

Dispatch is how long we take to post your order: we aim to pack and send every order within 5 days, and usually sooner. In December we aim to post orders the next working day.

Delivery is Royal Mail’s part, after that. UK orders go by Royal Mail Tracked 48, which aims to deliver within 2–3 working days of posting. Delivery times outside the UK vary by destination.

Prints are sent to our printer before they are posted, so in December they need a few more days than our next-day dispatch — which is why their Christmas order-by date is earlier.

Christmas order-by dates

• UK – prints: order by Friday 11 December
• UK – books, cards and puzzles: order by Wednesday 16 December

These dates are based on Royal Mail’s last recommended posting dates for Tracked 48. Orders placed after them are still posted as quickly as we can, but may not arrive before Christmas.

Returns

We hope you’ll love your order, but if something isn’t quite right, here’s how we handle returns.

At a glance

• UK & International (excl. U.S.): 14 days to return, buyer pays postage unless faulty.
• U.S. Orders: 30 days to return, buyer pays postage unless faulty.
• Non-returnable: custom/personalised items, digital goods, perishables.
• Refunds: processed within 14 days of receiving your return.
• Damaged/faulty: let us know within 48 hours and we’ll sort it.

UK & International orders (excluding U.S.)

Change of mind: you can return eligible products within 14 days of delivery. Items must be unused and in their original condition.

Non-returnable items: custom or personalised products, digital downloads and perishable items can’t be returned unless they arrive damaged or faulty.

Return costs: you’ll need to cover the cost of return postage unless the item is faulty or incorrect. We recommend using a tracked service, as we can’t be responsible for items lost on their way back to us.

Refunds: once we’ve received and checked your return, we’ll refund you to your original payment method within 14 days. Delivery costs are non-refundable unless the item was faulty.

U.S. orders

Because U.S. law can be a little different, we’ve set out a clear policy just for you.

• Returns window: for eligible products, you may return them within 30 days of delivery if they are unused and in their original condition.
• Non-returnable items: custom or personalised products, digital goods and perishable items are not returnable unless they arrive damaged or defective.
• Return shipping: if you simply change your mind, you’ll need to cover the cost of return postage to the UK. If your order is faulty, damaged or incorrect, we’ll refund reasonable U.S. return shipping costs once we’ve confirmed the issue.
• Refunds: issued to your original payment method within 14 days of us receiving your return. Shipping fees are non-refundable unless the product was faulty or incorrect.
• Damaged or defective items: please let us know within 48 hours of receiving your order if something has arrived damaged or isn’t right. Photos are really helpful here. We’ll make it right with a refund or replacement where the issue is due to a fault with the product itself or an error on our part. We can’t replace or refund items clearly damaged in transit by the courier, but we’re happy to help you raise a claim with them.

Faulty or damaged items

If your product arrives damaged or faulty, please contact us within 48 hours of receipt. Where the issue is due to a fault with the product or an error on our part, we’ll arrange a replacement or refund, and cover any associated postage costs.

How to start a return

Just email lisa.bentley@lisabdraws.co.uk with:

• Your order number
• The item(s) you’d like to return
• A short note on why you’re returning them (and photos if damaged or faulty)

We’ll confirm next steps and where to send your return.

A little note

We always want you to be happy with your order. This policy doesn’t affect your legal rights, and where local consumer laws give you extra protection, those will always apply.